Getting an accurate invoice

A satisfactory experience with a print supplier means more than just getting on-time delivery and an acceptable quality product. As buyers, we want to work with suppliers that make our jobs easier - or at least not more difficult. One way a supplier can reduce our workload and stress is to make the billing process as hassle-free as possible.

Since each buying company's needs are different, you can help your suppliers help you by specifying your expectations for the invoicing/billing up front. Better yet, put your expectations in writing for them. Here are some points that you may want to discuss with your supplier.

It's frustrating to work with suppliers that continually submit inaccurate or incomplete invoices or invoices that lack detail. For this reason alone, some buyers take their business elsewhere. On the other hand, suppliers that take the time to get this right stand apart from their competitors. They are perceived as conscientious, organized, and aware of the entire buying experience. By communicating your billing expectations up front, you will help your suppliers provide you with better service.

Do you have comments on this article or additions to the above list? If so, e-mail me at Title your e-mail "invoicing suggestion."
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