Evaluating a supplier's customer service

Good customer service is important to all of us. And great customer service can make a huge difference in our satisfaction with a supplier. So, how can you gauge whether or not a prospective supplier can deliver on those promises of good service?

Start by asking some questions about how a sales representative and his/her customer service department work together to serve their customers. Remember that while there are no absolute answers, the answers will tell you how well this company may fit with your needs. Here are a few suggested questions: